CONTACT
Contact Embroidery Digitizing Services
Have a question before you upload, or a file already in hand? Reach our team directly below, or skip the wait and upload your artwork now. Every order is priced from $15, $25, or $60 flat, with 1 to 2 hour rush turnaround at no extra charge.
Ways to Reach Us
-
Call Us
-
Location
Los Angeles, CA
-
Support Hours
Mon–Sat, 8am–9pm PT
Sun, 8am–6pm PT
Send Us a Message
Questions about your order, a machine format, or anything else, our team reads every message.
COMING SOON
Free Tools to Help You Plan Your Order
Two calculators are in development to help you plan before you upload.
Embroidery Price Calculator
Get an instant estimate across our Standard, Portrait, and Full Size tiers.
Stitch Count Estimator
Estimate stitch count from your design’s size and complexity.
WHY CONTACT US
What you get when you reach out
100% Manual Digitizing
Every file is digitized by hand by our team, never run through auto-digitizing software.
Flat, Published Pricing
$15, $25, or $60 by design type. No quote step, no per-stitch pricing.
1–2 Hour Rush Turnaround
Complex files in 8 hours, jacket backs in 12. Rush is available at no extra charge.
Free Unlimited Revisions
If something needs adjusting, we fix it at no cost, as many times as it takes.
- 30Level 5 digitizers, 5+ years experience each
- 7Machine formats delivered
- 1–2 hrsRush turnaround, no extra charge
- $0Extra for unlimited revisions
FAQ
Questions About Your Order
[ Manual Digitizing ] Are your files digitized by hand or by software?
Every file is digitized by hand. We do not use auto-digitizing software on any order, regardless of price or complexity.
[ Support Hours ] What are your support hours?
Our team is reachable by phone and email 8am to 9pm Monday through Saturday, and 8am to 6pm Sunday, Pacific Time.
[ File Format ] What file formats can you deliver?
We deliver DST (Tajima), PES (Brother/Babylock), JEF (Janome), EXP (Melco/Bernina), VP3 (Husqvarna Viking/Pfaff), XXX (Singer), and ART (Bernina). Tell us your machine and we will send the format it reads.
[ Pricing ] How do I get a price for my order?
Every design is priced from one of three flat rates: $15 Standard, $25 Portrait, or $60 Full Size. There is no quote step, so you know your price before you upload.
[ Turnaround ] How fast is turnaround?
Rush orders are completed in 1 to 2 hours at no extra charge. Complex designs take up to 8 hours, and complicated jacket backs take up to 12.
[ Payment ] Do I need to pay before you start?
No. Every order is invoiced on delivery, and no account is required to place one.
[ Revisions ] What if I need changes after delivery?
Revisions are free and unlimited. Contact us with what needs adjusting and we will update the file at no charge.