Privacy Policy

Information We Collect

Information you give us

When you request a quote, submit an order, upload artwork, or contact us, we collect the information you provide, which may include:

• Name, email address, and phone number
• Order details: fabric type, machine format, placement, dimensions, and special instructions
• Artwork and design files you upload for digitizing
• Billing and invoicing details connected to your order. (Please note: We use secure third-party payment processors like Stripe and PayPal. We do not collect, process, or store your full credit card numbers on our servers; this is handled directly by our payment partners).
• Any other information you choose to include in messages to us

Information collected automatically

Like most websites, when you visit the Site we and our service providers may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and referring pages. This is collected through standard web server logs, our content delivery network, and cookies or similar technologies described below.

Information from third parties

If you leave a review through our review collection partner, that review and any associated information is collected and processed under that partner’s own privacy policy in addition to this one.

How We Use Your Information

We use the information we collect to:

• Prepare quotes and produce, revise, and deliver your digitized embroidery files
• Communicate with you about your order, including status updates and revision requests
• Process invoices and payments
• Respond to questions, support requests, and other inquiries
• Maintain, secure, and improve the Site
• Send order-related and, where you have agreed to receive them, marketing communications, which you can opt out of at any time

We do not use your information to make automated decisions that produce legal or similarly significant effects on you.

Your Artwork and Files

Files and artwork you upload remain yours. We use them only to prepare, revise, and deliver your digitized files and to provide related support. We do not feature your artwork, logo, or finished stitch-out in our portfolio, case studies, or marketing without your separate, explicit permission. We may retain order files for a reasonable period after delivery to support revisions, reorders, or record-keeping, and may delete or archive them afterward.

Cookies and Similar Technologies

The Site uses cookies and similar technologies to keep it running correctly, remember basic preferences, and understand how visitors use the Site. The Site is also delivered through a content delivery network, which processes limited technical and network data as part of serving pages securely and quickly. Most browsers let you block or delete cookies through their settings; doing so may affect how parts of the Site function.

We may use third-party analytics tools, such as Google Analytics, to help us understand how visitors interact with the Site. These tools use cookies to collect standard internet log information and visitor behavior information in an anonymous form. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers who help us operate the Site and fulfill orders, such as our form-processing, review-collection, hosting, and delivery providers, under obligations to protect your information and use it only to perform services for us
• Legal and safety reasons, where we believe disclosure is required by law, regulation, or legal process, or necessary to protect the rights, property, or safety of EDS, our customers, or others
• Business transfers, if we are involved in a merger, acquisition, or sale of assets, in which case we will provide notice before your information becomes subject to a different privacy policy

Data Retention

We keep personal information for as long as needed to fulfill the purposes described in this policy, including completing your order, providing support, and meeting our accounting, tax, and legal obligations. When information is no longer needed, we delete or anonymize it.

Data Security

We use reasonable administrative and technical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights and Choices

You can ask us to update or correct your information, or opt out of marketing emails at any time using the unsubscribe link in those emails or by contacting us directly.

If you are a California resident, applicable law may give you additional rights over your personal information, which can include the right to know what personal information we hold about you, request its deletion, correct inaccurate information, and not be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law.

If you are located outside the United States, including in the United Kingdom, the European Union, Canada, or Australia, your local law may give you similar rights over your information. To exercise any of these rights, contact us using the details below.

Children’s Privacy

The Site is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

Third-Party Links

The Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or want to exercise any of the choices described above, contact us: